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Please Note that patients are seen at the surgery by appointment only. You are free to attend any of the doctors irrespective of whom the doctor you are registered with as named on your medical card. All of the doctors are available every day of the week except for Dr Wardell who does not consult on a Tuesday and Wednesday. All patients who need to be seen on an urgent basis will be seen that day, although not necessarily by his or her own doctor. Please reserve these requests for matters which cannot wait for a routine appointment.
The surgery is open from 7.45am to 12.30pm and 1.30pm to 6pm (5.30pm on Fridays). Morning appointments are normally from 8.30 am to 10.30 am and 11am to 12.20 pm and most times in the afternoon. We aim to see all patients who require an urgent appointment on the same day. We aim to allow patients to see a doctor within forty eight hours for most routine appointments and to see the doctor of their choice within seven working days except for sickness and holiday absence.
Would patients please note that an appointment is for consultation for one person and about one condition only. If you are concerned that you may require more than the allocated time for your problem(s) then please ask to speak to the receptionists who may be able to arrange additional time for you.
Failure to Keep/Cancel Appointments
On Average 116 patients do not keep or cancel their appointments every week. This leads to delays in other patients receiving appointments and appropriate treatment. If an appointment is no longer required then patients should ensure that this is cancelled. Patients who continually fail to keep or cancel appointments will be removed from our list.
For appointments please telephone 0844 477 8549 Option 2
Practice Nurse Appointments
Our practice nurses are available by appointment every day of the week. These can be booked directly by patients themselves using the normal systems i.e. by telephoning the appointments number (0844 477 8549) or making the request in person at the front desk.
Requests for non-urgent visits should be made before 10am Patients are expected to come to the surgery if at all possible as there is a better range of facilities available on the premises.
Emergency Calls
1) In surgery hours please telephone 0844 477 8549 and press 1 when first connected to indicate you have a Medical Emergency you will then be answered quickly by a member of staff.
2) Outwith surgery hours(after 5.30 pm and at weekends) NHS 24 provide a service for us. They can be contacted by telephoning 08454 24 24 24. During these hours this number is also publicised on the answering machine on the usual surgery number (0844 477 8549)
Requests for home visits and emergency appointments for that day will be triaged by one of our practice nursing team. The use of triaging allows us to prioritise visits and make most effective use of our existing appointments.
The practice has two attached community midwives
General advice about problems can be obtained form one of our experienced nurses. The nurse may call you back when she is free.
There is a doctor also available for general advice in the morning normally between 10.10 am to 10.30 am and in the afternoon from 3.10 pm to 3.30pm They can be contacted by phoning the normal surgery number 0844 477 8549 at that time and asking for the advice doctor.
The practice also operates a system of telephone consultations with GP's and these can be booked in advance like other appointments. The doctor will phone you back around the time you have arranged when making the appointment.
Repeat Prescriptions
Regular repeat prescriptions are now computerised. If your doctor wishes you to have regular medication on a repeat basis then they will arrange for the items to be entered on the computer system. Your repeat prescription request will normally be processed within 48 hours so please contact us with your request in advance.
You can order your repeat prescription by telephone, fax, Patient Online Services, post, calling into the surgery in person or by placing your request in the prescription box located on the outside of the building. Most local pharmacies now provide a prescription collection service which not only benefits patients by saving a journey but also saves time in waiting for prescriptions in the surgery. We encourage patients to use this service as we feel it benefits all parties and further information can be obtained from your local pharmacy.
Prescription Phone Number |
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0844 477 8549 Option 3 |
Fax Number |
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0871 226 4004 |
E Mail |
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Patient Online Services (speak to staff for details) |
Prescription Box |
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Located on the front wall of the surgery beside the main entrance |
Patients can also securely order their own repeat prescriptions on this website Please Click here for further details
Change of Name & Address
If you and/or other family members change address then please let us know as soon as possible to enable us to update our records and to inform the Practitioner Services Division
E-Mail Address
If you have an email account at home then please let us know as your email address can be added to our records. Patients can now order prescriptions and request results by our Patient Online Services.
Complaints
If you have a complaint or concern about the service you have received from the doctors or any of the staff working in this practice then please let us know. We operate a practice complaints procedure as part of an NHS system for dealing with complaints. A leaflet detailing the system (which meets the national criteria) is available from the reception desk on request.
Complaints should be addressed to Mrs Alison Douglas, Surgery Development Manager. Alternatively, you may ask for an appointment with Alison Douglas in order to discuss your concerns. She will explain the complaints procedure to you and will make sure that your concerns are dealt with promptly.
Results
If your doctor has asked you to contact the surgery for the results of a test then please allow 7 working days before contacting us as it can take some time for results to come back. If the result or letter follows from a hospital appointment then please allow 10-14 working days.
Results can now be obtained by one of three methods
Patient Online Services allows you to view your own results securely on this website Please Click here for further details